MERIDIAN CONSULTING GROUP LTD, a company incorporated in England and Wales under company number 17101771, having its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“Meridian”, “Company”, “we”, “our” or “us”), provides advisory, consulting, analytical and strategic services through its website and other communication channels.
By creating an account, purchasing services, placing an order, making payment, or otherwise engaging our services, you (“Client”, “you” or “your”) agree to be bound by these Terms of Service (“Terms”).
1. Company information
MERIDIAN CONSULTING GROUP LTD
Company number: 17101771
Registered office:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: legal@meridianconsulting.xyz
Telephone: +44 7474 779083
2. Service catalogue and pricing
Clients may purchase individual consulting and advisory services directly through the Company’s website and client portal, or through a separate proposal, invoice, quotation, order form or written agreement. Prices are displayed in EUR and are charged on a per-unit basis unless otherwise agreed.
| Service | Unit | Price (EUR) | Description |
|---|---|---|---|
| Decision Memo | 1 memo | €490 | Independent written recommendation regarding a specific strategic, operational, commercial or business decision, including comparison of available options, risk assessment and recommended course of action. |
| Competitor Profile | 1 profile | €300 | Detailed competitor analysis covering positioning, pricing, service offering, strengths, weaknesses, market presence and competitive implications. |
| Document / Deck Review | 1 page or slide | €40 | Structured review of presentations, reports, proposals, business documents or communication materials, including recommendations regarding clarity, logic, structure and effectiveness. |
| Message Review | 1 communication item | €120 | Review of emails, letters, statements, presentations or other communication materials, including risk assessment and a suggested rewritten version where appropriate. |
| Advisory Hour | 1 hour | €150 | Dedicated consulting time with a senior advisor, including preparation, advisory session and follow-up notes. |
| Stakeholder Interview | 1 interview | €350 | Structured stakeholder interview followed by analysis and synthesis of findings, themes, observations and recommendations. |
| Workshop Seat | 1 participant seat | €180 | Participation in a facilitated workshop, advisory session, strategic discussion or educational working session organised by Meridian. |
| KPI Metric Design | 1 metric | €90 | Design and specification of a business metric, including methodology, data requirements, measurement logic and dashboard specification. |
Bundled, fixed-price engagements are also offered on the website and are listed separately with their own scope and price. These Terms govern both the per-unit services above and any bundled engagement.
2.1 Additional services
The Company may also provide additional services, including but not limited to: market research and benchmarking; strategic analysis; positioning development; communication audits; stakeholder mapping; business diagnostics; advisory reports; implementation roadmaps; workshop facilitation; business intelligence research; custom consulting engagements; and strategic presentations and executive reports.
Such services are priced individually and confirmed through a quotation, proposal, invoice, order form, website listing or separate written agreement.
2.2 Service bundles
The Company may offer bundles, packages, subscriptions, retainers, memberships or promotional pricing from time to time. Applicable pricing shall be displayed on the website or communicated separately to the Client. Where any such offering involves recurring payments or automatic renewal, the applicable terms (including renewal, cancellation and prior notice) shall be disclosed to the Client before purchase.
2.3 Currency and taxes
All prices are stated in EUR unless otherwise specified and are exclusive of VAT and any other applicable taxes unless expressly stated otherwise. VAT treatment is set out in clause 5.
3. Service delivery
Services are generally delivered remotely unless otherwise agreed.
Deliverables may be provided in written, verbal, digital, presentation, spreadsheet, workshop, interview, audio, video or other professional formats.
The scope, timeline, pricing and deliverables applicable to a specific engagement shall be determined by:
- the purchased service description;
- an invoice;
- a quotation;
- a proposal;
- an order form;
- a statement of work; or
- a separate written agreement.
Meridian may engage employees, analysts, researchers, consultants, contractors or subcontractors in the performance of the Services while remaining responsible for overall service delivery.
4. Client responsibilities
The Client agrees to:
- provide complete, accurate and truthful information;
- provide requested documents and materials promptly;
- cooperate reasonably throughout the engagement;
- respond to requests for information in a timely manner;
- review deliverables where feedback is requested;
- ensure supplied information does not infringe third-party rights;
- comply with all applicable laws and regulations.
Meridian shall not be responsible for delays resulting from incomplete information, lack of cooperation, unavailable stakeholders or other delays attributable to the Client.
5. Fees and payment
All prices are stated in EUR unless otherwise specified.
Prices displayed on the website, quotations, proposals, invoices or service descriptions are exclusive of VAT and any other applicable taxes unless expressly stated otherwise. VAT will be applied and shown on the relevant invoice where the Company is required to charge it under applicable United Kingdom, European Union or local tax law. For business clients established in the European Union, the Services may fall under the reverse-charge mechanism, in which case no UK VAT is charged and the Client accounts for VAT in its own jurisdiction. Where the Client is a consumer, the total price payable, including any applicable VAT, will be shown before the order is completed.
Unless otherwise agreed:
- services are prepaid;
- payment must be received before work commences;
- services are deemed booked only upon receipt of cleared funds;
- bank charges of the sending bank remain the responsibility of the Client.
Online prepaid engagements purchased through the website are processed by our third-party payment processor, secserv.me. By proceeding to checkout you authorise the displayed amount. Meridian reserves the right not to commence the Services until payment has been received in full.
6. Cancellation, refunds and consumer rights
6.1 Cancellation before commencement
The Client may cancel an order before commencement of the Services. Where cancellation occurs before work has commenced, Meridian shall refund all amounts received within fourteen (14) days, less any unavoidable third-party costs already incurred and disclosed to the Client.
6.2 Consumer right of withdrawal
Where the Client is a consumer acting outside any trade, business, profession or commercial activity, and applicable consumer protection laws grant a right of withdrawal, the Client may withdraw from the contract within fourteen (14) days of purchase, without giving any reason.
6.3 Early commencement of services
Where a consumer expressly requests that Meridian begin providing the Services before expiry of the 14-day withdrawal period:
- the consumer acknowledges that, once the Services have been fully performed, the right of withdrawal is lost; and
- if the consumer withdraws after the Services have commenced but before they are completed, the consumer shall pay an amount proportionate to the Services performed up to the point of withdrawal.
6.4 No refund after commencement
Except where required by applicable law, fees become non-refundable once service delivery has commenced.
Full operational detail on refunds, cancellations and chargebacks is set out in our Refund Policy.
7. Acceptance of deliverables
Deliverables shall be deemed accepted unless the Client provides written objections within seven (7) calendar days following delivery.
Where objections are raised, the Parties shall cooperate in good faith to address reasonable concerns falling within the agreed scope.
Nothing in this clause affects the statutory rights of a Client who is a consumer, including the right to receive services performed with reasonable care and skill.
8. No guaranteed outcomes
Meridian provides independent professional analysis, recommendations, observations, benchmarking, opinions and strategic guidance.
The Client acknowledges that:
- all decisions remain solely the responsibility of the Client;
- consulting recommendations are advisory in nature;
- no specific financial, operational, commercial, strategic, legal, regulatory, reputational or business outcome is guaranteed;
- market conditions, regulatory developments, third-party actions and other external factors remain outside Meridian’s control.
9. Intellectual property
Upon full payment, the Client receives ownership of deliverables specifically prepared for that Client.
Meridian retains ownership of all: methodologies; frameworks; templates; analytical models; benchmarking systems; databases; research methods; know-how; internal processes; and proprietary tools.
Nothing in these Terms transfers ownership of Meridian’s proprietary intellectual property.
10. Confidentiality
Each party shall keep confidential all non-public information received from the other party.
Confidential information may be disclosed only:
- where required by law;
- where required by a competent authority;
- to professional advisers;
- to auditors; or
- for regulatory compliance purposes.
These obligations survive termination of the engagement.
11. Data protection
Meridian processes personal data in accordance with applicable data protection legislation, including the UK GDPR, the Data Protection Act 2018, and the EU GDPR where applicable.
Personal data is processed solely for service delivery, account administration, regulatory compliance and legitimate business purposes. Further information is available in our Privacy Policy.
12. Limitation of liability
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any liability that cannot lawfully be excluded or limited.
Where the Client is a consumer:Meridian is responsible for foreseeable loss and damage caused by its failure to perform the Services with reasonable care and skill, but is not responsible for any loss or damage that is not foreseeable. Nothing in these Terms limits or excludes the consumer’s statutory rights.
Where the Client is not a consumer (a business client): subject to the paragraphs above, Meridian’s total aggregate liability arising out of or in connection with any service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the amount paid by the Client for the specific service giving rise to the claim; and Meridian shall not be liable for loss of profit, loss of revenue, loss of opportunity, loss of goodwill, or any indirect or consequential loss.
13. Force majeure
Neither party shall be liable for delay in or failure to perform its obligations resulting from events beyond its reasonable control, including natural disasters, war, terrorism, cyberattacks, governmental actions, epidemics, pandemics, telecommunications failures, utility failures, labour disputes and failures of third-party service providers.
14. Website use
Users must not:
- use the website unlawfully;
- attempt unauthorised access;
- interfere with website operations;
- distribute malware; or
- reproduce website content without permission.
15. Complaints
Complaints should be submitted in writing to legal@meridianconsulting.xyz. Meridian shall use reasonable efforts to acknowledge and respond within thirty (30) days.
Where the Client is a consumer, alternative dispute resolution mechanisms may be available under the laws of the Client’s country of residence. Information on national consumer dispute resolution bodies can be obtained from the relevant national consumer protection authority.
16. Entire agreement
These Terms, together with any applicable proposal, invoice, quotation, order form, statement of work, service description or written agreement, constitute the entire agreement between the parties and supersede any prior understandings relating to their subject matter.
17. Severability
If any provision of these Terms is found invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
18. Assignment
Meridian may assign, transfer, subcontract or delegate any of its rights or obligations under these Terms, provided that any such assignment, transfer, subcontracting or delegation does not reduce the Client’s rights under these Terms.
The Client may not assign or transfer any of its rights or obligations without Meridian’s prior written consent.
19. Changes to these Terms
Meridian may amend these Terms from time to time. The version applicable to an engagement shall be the version in force at the time the relevant order is placed.
20. Governing law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
If the Client is a consumer residing within the European Union, nothing in these Terms shall deprive the Client of any mandatory consumer protection rights applicable under the laws of the Client’s country of residence.
21. Jurisdiction
Subject to applicable consumer protection laws, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in connection with these Terms.